Contact Careem Customer Service
How to Reach a Person at Careem
Verified Contact Information
Customer Service:
-
+9 714 440 5222
Careem Emails:
Customer Service
Legal
Careem Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Careem Phone Number
+9 714 440 5222
Average Hold Time
Less than 1 minute
Most Popular Careem Email Address
go@careem.com
Careem Live Agent Availability
52% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Careem Customer Service Rating
4.5 out of 5
Call Volume by Day
View full overview ›
Careem Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Careem Phone Number | +9 714 440 5222 |
| Average Hold Time | Less than 1 minute |
| Most Popular Careem Email Address | go@careem.com |
| Careem Live Agent Availability | 52% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Careem Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Product/ service, account, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Careem | First and last name, phone number or order id or tracking number |
Call Volume by Day
Contact Information
Careem Website:
Careem Help Center:
Corporate Office Address:
Careem
Shatha Tower, Dubai Media City
Dubai,
Dubai
United Arab Emirates
Summary of Careem Customer Service Calls
8.5K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Careem?
Payments and Charges Question:
- “Payment”
- “About customer payment”
- “I booked ride for tomorrow morning 3.20 am but after payment it shows booking failed so please let me know how should I do next or I will get my payment back”
Product/ Service Question:
- “Complaint”
- “Can't book a taxi because the app keeps saying i having outstanding balance which i dont”
- “Someone send link Careem for purchase my scooty, is it ok or its same?”
Account Question:
- “Forgot my phone in the car”
- “Forgot to start booking and I drop gest without money”
- “I send money but not receive my account”
Request for Information Question:
- “To ask about something”
- “Urgent I need to check a booking was made or not”
- “Enquiry”
Shipping and Delivery Question:
- “Transfer delay”
- “Lost item”
- “Delay food”
Activation/ Cancellation Question:
- “I cancelmy ride but i didnt get money back”
- “Cancel subscription”
- “Ride canceled”
Refund Question:
- “Fund refund”
- “Refund”
- “I didn’t get my refund”
Cards Question:
- “Careem is deducting from my card for careem plus and I have not subscribed for it”
- “Card have been blocked by careem”
- “Nol card recharge pending”
Website/ Application Question:
- “Careem Captain app pushed”
- “The App isn’t working”
- “My app not login why”
Return/ Replace Question:
- “My restaurant pos machine is logged out and I want to change the login”
- “I book taxi i didn’t get taxi pay by online i want to return money”
- “Change email address and remove one of two recurring orders”
Staff Question:
- “I'm want to join in careem service”
- “Rude driver”
- “Want to speek regarding box service”
Employment Question:
- “Wendar salary nahi dy rha pory 5 week ki”
- “Sir reason for my call salary lait issue and no response our accomodation two days the live in road very problem for live villa i want direct your company job not all issue i am hard working not work problem i want only time on salary i amAforeigner”
- “For driver job”
Other Question:
- “I Am Careem Rider I Got Accident 2 Weeks Ago I Want Temporary Pause On My I'D”
- “Lost property”
- “Deducting money after locking bike in Careem station”
Compare Careem Customer Service To
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Careem