Careem
Careem Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Careem has a 1.6 star rating from 404 customer reviews; 20% would likely recommend. Consumers report widespread dissatisfaction with service, a high unfavorable rating, and frequent requests for refunds.
Key Takeaways for Future Customers
- Read recent Careem reviews before booking.
- Expect potential delays in refunds and billing disputes.
- Keep records and screenshots when contacting customer service.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds and billing errors.
- Poor support response and difficulty reaching a human agent.
- Driver misconduct, lost items, and undelivered orders.
Positive Feedback
Users cite convenience, fast bookings, and some courteous captains; membership perks may still appeal if issues are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Careem has a 1.6 star rating from 404 customer reviews; 20% would likely recommend. Consumers report widespread dissatisfaction with service, a high unfavorable rating, and frequent requests for refunds.
Key Takeaways for Future Customers
- Read recent Careem reviews before booking.
- Expect potential delays in refunds and billing disputes.
- Keep records and screenshots when contacting customer service.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds and billing errors.
- Poor support response and difficulty reaching a human agent.
- Driver misconduct, lost items, and undelivered orders.
Positive Feedback
Users cite convenience, fast bookings, and some courteous captains; membership perks may still appeal if issues are resolved.
Media from reviews
Marseille, Bouches-Du-Rhône
Second time I had issues with food order and nobody to talk to with regards to my complaints
If someone can call, I can explain on the phone. I will keep raising this complaint in all available channels.
User's recommendation: Stay away from careem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Resolved: I sent remittance but still in process I complained many times but no reply from help center
It not possible to contact, I need direct call to careem this is careem captain support contact number
Preferred solution: Deliver product or service ordered
User's recommendation: Need to improve the service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpoiled food
I have ordered açaí from the Careem app, and I have clearly added strawberries. I didn't get that, and it looks like yesterday or the day before yesterday, and I can't eat. I need my money back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Hi Careem Support, I’m following up...
- - Refund of 124 AED for Ticket #12527**** with ARN 608553****47 was promised.
- - Funds have not been credited to Mashreq bank account yet.
Hi Careem Support,
Im following up regarding my refund of 124AED (Ticket #12527****). I was informed that the amount was released and an ARN was provided (608553****47).
However, I have not yet received the money in my bank account. I also contacted my bank (Mashreq), and they confirmed the amount has not been credited yet.
Could you please check the status of this refund and confirm when it will be credited to my account?
Thank you.
Preferred solution: Full refund
Dubai, Dubai
Payment
Booked a car from my house to a friends with a delivery. When the car arrived he insisted that my Careem pay was not used and he demanded the full amount from my friend - even though we showed him the receipt.
He was very rude and also insisted the amount kept getting higher?
How? Please call me so I can explain fully
Sharjah, Sharjah
Zero rate this company like thiefer my balance and my change still not refund in my bank account and my wallet balance
my balance and my change still not refund in my wallet balance and my bank account careem like thiefer haramiya
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
I didnt recieve my order from Domino
I ordered pizza from Dominos pizza. Apparently i disnt received my order even it was showing it was delivered.
I called the rider and telling me the pizza was damaged. I need a refund for this please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my money without providing the service
- - Driver arrived early, didn’t contact me, and left without picking me up.
- - Careem refused a refund despite evidence I wasn't in the car.
Go straight to the bank for a charge back
Driver arrived early, made no attempt to contact me, then left and completed the journey without picking me up.
Careem refused to refund purely because the route was completed, despite clear evidence I wasnt in the car and had to book alternative transport.
To make matters worse, after my complaint was rejected I lost access to my Careem account and could no longer view my booking or complaint history.
This is not professional customer service. Ive deleted the app and wont be using Careem again.
- Thieves
Preferred solution: Full refund
User's recommendation: Use Uber instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
School rides not working
- - Issue not resolved.
- - Unable to book the last school ride; it is expired.
- - Please resolve the issue; renewing the school ride may not work.
They were not very good in replying back and solving the issue. The issue persist that i wasnot able to book a school ride.
My isuue is not resolved.I was not able to book the last school ride and now the ride is expired. Plz solve the issue as im not sure that even if i renew the school ride package if it will work or not.
User's recommendation: No nuber to call to complain. Very poor service on help section.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Dear Careem Customer Support, I have...
- - Ongoing Careem issue since last Wednesday; multiple support requests, unresolved.
- - AED 1,082 School Rides charged to card; requesting full refund.
Dear Careem Customer Support,
I have been experiencing ongoing issues with your services since last Wednesday and have contacted your support team multiple times to report and explain the problem, yet it remains unresolved.
Last week, I purchased the School Rides package for AED 1,082. However, each time my daughter selects and uses the School Ride option on the Careem app, the trip charges are incorrectly deducted from my credit card instead of the School Rides balance.
Despite repeatedly raising this issue with your customer service representatives, no resolution has been provided to date. I was initially asked to submit a short video demonstrating the issue, which I attempted to do. Unfortunately, the app only allows photo uploads, not videos. I have now been asked to provide step-by-step screenshots, which is both time-consuming and impractical given the circumstances. I have already made multiple efforts to report this issue and do not have the capacity to continue troubleshooting on your behalf.
Furthermore, your customer support team has acknowledged on several occasions that this appears to be a technical glitch within the app. Meanwhile, I continue to be charged in full for rides on my credit card, despite having already paid for the package.
Given that this issue has persisted for over five days without resolution, I consider this a failure in service delivery and customer support. As a result, I am formally requesting a full refund of the AED 1,082 paid for the School Rides package, as I will no longer be using this service.
I kindly request that this matter be resolved promptly and that the refund be processed as soon as possible.
Thank you for your understanding and your immediate attention to this matter.
Sincerely,
Rabih Hamouche
- Cheaper than uber
- Csr and tech support are unprofessional and unreliable
Preferred solution: Full refund
User's recommendation: Their CSR and tech support is catastrophic
Sharjah, Sharjah
Please check my Hala device I forget please help me
I'm working in rakta but my Hala device I leave oanthe space please check location where is my Hala device please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
Deducting money without any reason
I Order something i paid cash but still deducting money from my wallet Again
I want my money refound why agai deducting
Preferred solution: Full refund
Amman, Amman Governorate
Refund
My order was cancelled and I did not receive the money. My order was cancelled and I did not receive the money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Very very bad support
Very bad support. They don't speak english, they insult you.
The order is delay by more than 1 hour and instead of refunding me they told me to wait 1 more hour. Who likes to have his food ready for 2 hours before being able to eat it?
Go with deliveroo, or any other platform, but careem is clearly the worst one
- Bad support
- Very bad support
- Support doesnt speak english
User's recommendation: Avoid them at all cost
Dubai, Dubai
Taxi driver didn’t come then they deducted my card
I booked careem but didnt pick up me in my pin location and already deducted my payment. So much disappointment to your service. Its gross
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Kindly call me in below mentioned...
- - Please call +971509****00.
- - I have tried to call several times but the line won’t connect; Careem Money: money sent to India hasn’t arrived for a month.
Kindly call me at the number mentioned below:
+971509****00
I have tried many times to call, but it is not connecting.
I have an issue with Careem Money. I sent money to India, but it has still not been received for more than one month now.
- Money lose
- Money loose
Preferred solution: i send money through careem but still not received , more than one month now.
User's recommendation: i'm expecting a call from careem
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